We provide store credit to items that have been returned within the first 2 weeks of your purchase.

If 14 days have passed since your purchase, you will not be offered store credit and/or exchange of any kind.

Eligibility for store credit and exchanges

• Your item must be sent back unused and in the same condition that you received it.
• The item must be in the original packaging and still have all tags/labels attached.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be approved for store credit, sale items cannot be credited.

Shipping

• You will be responsible for paying for your own shipping costs when returning your item. Alternatively, you can schedule a time to drop off your item.
• Shipping costs are non-refundable.
• We cannot guarantee that we will receive your returned item.

Krystlld Boutique does not offer refunds. Instead, store credit is issued as our reimbursement method for any refund requests.

If you are dissatisfied with your purchase and opt to return it, we will provide you with store credit that can be applied to your next purchase at our boutique.

Please note that this policy exclusively applies to items that adhere to the guidelines outlined in our return policy.

We do not ship directly from factories.

Orders are first handled through our private shipping agent for quality checks and consolidation before dispatch. This allows us to maintain consistent standards across all Krystlld orders.

Processing Time
Please allow 3–5 business days for order processing before your order is shipped.

During peak periods or new launches, processing times may vary slightly.

Shipping Time
Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery timeframes will be provided once your order has been dispatched.

At Krystlld Boutique, we are committed to protecting and respecting your privacy.

This Privacy Policy outlines how we

• collect
• use
• disclose
• and safeguard

your personal information when you visit our website or engage with our services.

Information We Collect:

Personal Information: This may include your name, address, email address, phone number, payment information, and other details necessary for transactions or communication.

Usage Information: We collect data on how you interact with our website, including your IP address, browser information, pages visited, and other browsing activities.

How We Use Your Information:

Fulfilment of Services: We utilise your information to process orders, provide requested services, and communicate with you about your purchases.

Personalisation: We may use your data to personalise your shopping experience, recommend products, or provide tailored content.

Marketing: With your consent, we may send promotional offers, newsletters, or updates about our products and services.

Information Sharing and Disclosure:

We do not sell, trade, or rent your personal information to third parties.

We may share your data with trusted service providers to assist us in conducting business operations. These parties are obligated to maintain the confidentiality and security of your information.

We may disclose information in compliance with legal obligations, to protect our rights or safety, or in response to law enforcement requests.

Data Security:

We employ industry-standard security measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Choices:

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.

Changes to the Privacy Policy:

We reserve the right to update this Privacy Policy periodically.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at krystlld@hotmail.com

These Terms of Service ("Terms") govern your use of the Krystlld Boutique website ("Website") and any purchases made from Krystlld Boutique.

Acceptance of Terms

By accessing or using our Website and purchasing our products, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or the Privacy Policy, please refrain from using our services.

Use of the Website

You must be at least 18 years old to make purchases on our Website.

You agree to use our Website for lawful purposes only and in compliance with all applicable laws and regulations.

Unauthorised use, including but not limited to hacking, data mining, or any activity that disrupts or interferes with our Website, is strictly prohibited.

Products and Orders

Product Information: We make every effort to provide accurate descriptions and images of our products.

However, as we source clothing from various vendors, we cannot guarantee the absolute accuracy, completeness, or reliability of any product information on our website.

Orders: Placing an order on our Website constitutes an offer to purchase the products at the specified price. We reserve the right to refuse or cancel orders at our discretion.

Pricing and Payments

Prices displayed on our Website are in Australian dollars (AUD) and are subject to change without notice.

Payment: We accept payment through secure payment gateways. By providing payment information, you warrant that you have the legal right to use the payment method.

Shipping and Returns

Shipping: We aim to process and ship orders promptly. Shipping times may vary based on location and other factors beyond our control.

Returns and Credit: Please refer to our Credit Policy for information regarding returns, exchanges, and store credit.

Intellectual Property

All content on our Website, including logos, images, text, and designs, is the intellectual property of Krystlld Boutique and protected by copyright laws.

You agree not to use, modify, reproduce, or distribute our content without explicit permission.

Limitation of Liability

Krystlld Boutique shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our Website or products.

Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will be effective immediately upon posting on our Website.

Continued use of our services after changes constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of Western Australia, Australia.